TERMS AND CONDITIONS OF USE AND SERVICE
Version 1.1
Last updated: 12 March 2026
1. IDENTIFICATION OF THE OWNER
The digital platform Bookniapp, accessible through the website www.bookniapp.com, its mobile applications and any associated digital services (hereinafter, the “Platform”), is owned by:
Miquel Puente Matute
Tax ID (NIF): 43571582Z
Address: C/ Cinca 104, 7º 3ª, 08030 Barcelona, Spain
Contact email: info@bookniapp.com
The Owner is responsible for the administration and technical management of the Platform, without prejudice to the functionalities and services provided through third-party technological suppliers. The use of the Platform shall be governed by these Terms and Conditions.
2. PURPOSE AND SCOPE
2.1. These Terms regulate:
a) Access to and use of the Bookniapp Platform, including:
- Website: www.bookniapp.com
- Mobile applications for iOS and Android
- Web App
- Future integrations (including Microsoft Store)
b) The contractual relationship between users and Bookniapp regarding the functionalities offered.
2.2. Bookniapp acts solely as a technological intermediary, enabling businesses and professionals to manage appointments and customers to book services. Bookniapp does not provide professional services itself.
2.3. By using the Platform, the User fully and unreservedly accepts these Terms.
2.4. Before completing electronic registration/contracting, Bookniapp will inform the User of the steps required to contract, whether the contract is stored and how it can be accessed, the means to correct data entry errors, and the available contract language(s).
3. AGE REQUIREMENT AND USER ACCOUNT
3.1. Use of the Platform is strictly limited to individuals aged 18 or older who have legal capacity to enter into contracts.
3.2. By registering, the User declares that they are of legal age and that all information provided is true and up to date.
3.3. Bookniapp may suspend or delete accounts where there are reasonable indications of falsified data or breach of age requirements.
3.4. The User is responsible for safeguarding their credentials and for all activity carried out from their account. Any unauthorised use must be reported immediately.
4. TYPES OF USERS
Two user categories exist within the Platform:
a) Businesses / Professionals
Features available include:
- Calendar and scheduling management
- Client management
- Appointment management
- Uploading images and content
- Setting cancellation and no-show policies
- Business profile customization
- Publication in directories (where applicable)
- Google Maps integration
- Push notifications
b) End Users / Clients
They may:
- Search for businesses by location, category or filters
- Book services
- Receive notifications
- Contact the business through WhatsApp, email or other means
5. NATURE OF THE SERVICE – BOOKNIAPP AS AN INTERMEDIARY
5.1. Bookniapp exclusively provides a technological platform for connecting businesses and clients.
5.2. The execution, performance and delivery of the booked services are the sole responsibility of the Business. Bookniapp is not liable for:
- service quality,
- punctuality or availability,
- prices or conditions,
- delays or cancellations,
- disputes between Business and Client.
5.3. All binding agreements are established directly between Client and Business, with Bookniapp remaining separate from such contractual obligations.
6. BOOKINGS, CANCELLATIONS AND NO-SHOW POLICIES
6.1. Appointments are booked directly with the Business, not with Bookniapp.
6.2. Each Business may establish its own cancellation and no-show policy, including penalties or fees. Such policies are entirely the responsibility of the Business.
6.3. Issues arising from client no-shows, late cancellations, appointment changes or disputes must be resolved directly between the Business and the Client.
6.4. Bookniapp does not participate in or mediate disputes related to cancellations or no-shows.
6.5. Automatic Creation of the Client Profile for the Business
When a User makes a reservation through the Platform, Bookniapp automatically creates a Client profile within the Business’s management system for the purpose of enabling the correct administrative, operational and communication processes related to the reservation.
The following Client data will be transferred to the Business: full name, professional status (isProfessional), identification document (DNI/NIF), business name and fiscal address (for professional users), email address and phone number.
The Business will use this information exclusively for the provision of the contracted service and for the management of its relationship with the Client. From the moment the data is transferred, the Business becomes the data controller for the information it receives and must comply with applicable data protection laws.
Bookniapp is not responsible for the Business’s use of the data once the transfer has taken place.
7. GEOLOCATION AND MAP SERVICES
7.1. Bookniapp uses geolocation and Google Maps APIs to display nearby businesses, locate establishments and show map-based information.
7.2. Users may grant or deny permission for the use of their device’s location data.
7.3. Bookniapp does not guarantee the accuracy of information provided by mapping or geolocation services.
8. CONTENT UPLOADED BY BUSINESSES
8.1. Businesses may upload photos, descriptions and other content related to their services.
8.2. The Business guarantees that it holds the necessary rights over the uploaded content, and assumes full responsibility for ensuring that it:
- does not infringe third-party rights,
- is not illegal, offensive or inappropriate,
- complies with applicable laws in its jurisdiction.
8.3. Bookniapp may remove any content deemed unlawful or in breach of these Terms.
9. PUSH NOTIFICATIONS, EMAIL, SMS AND WHATSAPP
9.1. Bookniapp sends push notifications to Users and Businesses regarding appointments, updates and system messages.
9.2. Users may configure or disable notification preferences within the App.
9.3. Bookniapp may implement additional communication channels in the future, such as email, SMS or WhatsApp. Use of these services implies User consent.
9.4. Bookniapp does not guarantee correct, timely or uninterrupted delivery of notifications transmitted through third-party providers.
10. LIMITATION OF LIABILITY
10.1. Bookniapp does not guarantee:
- uninterrupted access to the Platform,
- the absence of technical errors,
- the accuracy of information provided by Businesses,
- proper delivery of notifications,
- consistency of schedules, prices or services offered.
10.2. Bookniapp shall not be liable for indirect damages, loss of profits, loss of data or any harm deriving from use or inability to use the Platform, except in cases of proven willful misconduct or gross negligence.
10.3. Bookniapp is not responsible for disputes, liabilities or obligations arising from the relationship between Business and Client.
10.4. Bookniapp uses technical monitoring and incident logging tools in accordance with the Privacy Policy.
10.5. Nothing in this clause limits non-waivable consumer rights or liability in cases where exclusion or limitation is not permitted by law.
11. BILLING AND TAX COMPLIANCE
11.1. In the initial MVP version, Bookniapp does not issue invoices on behalf of Businesses and does not act as a tax service provider.
11.2. Each Business is solely responsible for complying with applicable tax and invoicing obligations in its jurisdiction, including mandatory digital invoicing systems such as Verifactu or equivalents.
11.3. Bookniapp assumes no responsibility for tax obligations, accounting errors or failures to comply with regulatory requirements by Businesses.
11.4. In the current version, unless expressly stated otherwise, Bookniapp does not charge end users for making reservations. If paid plans or subscriptions for Businesses are enabled, information on pricing, taxes, renewal, cancellation method and specific conditions will be provided in advance.
12. PLATFORM MODIFICATIONS AND UPDATES
12.1. Bookniapp may modify, update or remove functionalities for technical, operational, security or legal reasons. Where changes substantially affect the User’s rights or obligations, reasonable prior notice will be given.
12.2. Mobile applications may receive automatic updates. The User acknowledges that the Apple App Store, Google Play Store or other platforms may impose additional terms.
12.3. Material changes to these Terms will be communicated to the User with reasonable notice.
13. PROHIBITED USES
The User agrees not to use the Platform for:
- unlawful or illicit activities,
- identity fraud or impersonation,
- automated data extraction or scraping,
- spam or mass messaging,
- reverse engineering,
- unauthorized automated account creation,
- posting offensive, discriminatory, explicit or violent content,
- interfering with the Platform’s operation,
- hacking, manipulation or unauthorized access,
- infringing intellectual property rights.
Bookniapp may suspend or delete accounts that violate these rules without prior notice.
14. ACCOUNT DELETION AND DATA RETENTION
14.1. Users may delete their account at any time through the App.
14.2. Deletion removes personal data except for that which must be retained due to legal obligations, fraud prevention or audit purposes.
14.3. Historical booking data may be retained in anonymised form when necessary for the functioning of the Platform.
14.4. The retention and deletion of personal data are also governed by the Privacy Policy, which forms a complementary part of these Terms.
15. GOVERNING LAW AND JURISDICTION
15.1. These Terms shall be governed by the laws of Spain, without prejudice to mandatory consumer protection laws applicable in the User’s country of residence.
15.2. For Business or professional Users, the courts of Barcelona (Spain) shall have exclusive jurisdiction.
15.3. For consumer Users, disputes shall be resolved by the courts of the User’s domicile.
15.4. The European ODR platform was discontinued on 20 July 2025. For consumer disputes, Users may contact the competent alternative dispute resolution entities (ADR), whose official list is available on the European Commission website.
16. INTELLECTUAL PROPERTY
All rights in the software, design, trademarks, content and elements of Bookniapp belong to the Owner or to third-party licensors. The User is granted a limited, non-exclusive and non-transferable licence to use the Platform in accordance with these Terms. Reproduction, distribution or reverse engineering is prohibited unless authorised or legally permitted.
17. COMPLAINT HANDLING
Complaint channel: info@bookniapp.com. Bookniapp will acknowledge receipt and respond within a reasonable timeframe.