TERMS AND CONDITIONS OF USE AND SERVICE
Version 1.5
Last updated: 17 August 2026
1. IDENTIFICATION OF THE OWNER
The digital platform Bookniapp, accessible through the website www.bookniapp.com, its mobile applications and any associated digital services (hereinafter, the “Platform”), is owned by:
Miquel Puente Matute
Tax ID (NIF): 43571582Z
Address: C/ Cinca 104, 7º 3ª, 08030 Barcelona, Spain
Contact email: [email protected]
The Owner is responsible for the administration and technical management of the Platform, without prejudice to the functionalities and services provided through third-party technological suppliers. The use of the Platform shall be governed by these Terms and Conditions.
2. PURPOSE AND SCOPE
2.1. These Terms regulate:
a) Access to and use of the Bookniapp Platform, including:
- Website: www.bookniapp.com
- Mobile applications for iOS and Android
- Web App
- Future integrations (including Microsoft Store)
- Embeddable booking widget, which Businesses may integrate into their own websites. The Business is responsible for the site where it embeds the widget and for informing its visitors in accordance with applicable law.
b) The contractual relationship between users and Bookniapp regarding the functionalities offered.
2.2. Bookniapp acts solely as a technological intermediary, enabling businesses and professionals to manage appointments and customers to book services. Bookniapp does not provide professional services itself.
2.3. By using the Platform, the User fully and unreservedly accepts these Terms.
2.4. Before completing electronic registration/contracting, Bookniapp will inform the User of the steps required to contract, whether the contract is stored and how it can be accessed, the means to correct data entry errors, and the available contract language(s).
3. AGE REQUIREMENT AND USER ACCOUNT
3.1. Use of the Platform is strictly limited to individuals aged 18 or older who have legal capacity to enter into contracts.
3.2. By registering, the User declares that they are of legal age and that all information provided is true and up to date.
3.3. Bookniapp may suspend or delete accounts where there are reasonable indications of falsified data or breach of age requirements.
3.4. The User is responsible for safeguarding their credentials and for all activity carried out from their account. Any unauthorised use must be reported immediately.
3.5. The age requirement applies equally to Guests who make bookings without registering, who expressly declare this when accepting the conditions during the booking process.
3.6. Where a booking is made on behalf of a minor (e.g., classes or appointments for children), the User making it declares that they are the minor’s parent or legal guardian and consents to the inclusion of the minor’s data strictly necessary to provide the service.
4. TYPES OF USERS
Three user categories exist within the Platform:
a) Businesses / Professionals
Features available include:
- Calendar and scheduling management
- Client management
- Appointment management
- Uploading images and content
- Setting cancellation and no-show policies
- Business profile customization
- Publication in directories (where applicable)
- Google Maps integration
- Google Meet integration (video calls in bookings, classes and events)
- Push notifications
b) End Users / Clients
They may:
- Search for businesses by location, category or filters
- Book services
- Receive notifications
- Contact the business through WhatsApp, email or other means
c) Guests (unregistered users)
Businesses may optionally enable the receipt of bookings from individuals who do not have a Bookniapp account (“Guests”). If the Business does not enable this option, only registered users will be able to book.
To complete the booking, the Guest must provide their name, phone number and email address, accept these Terms and the Privacy Policy, and declare that they are over 18 years old. Guests may receive booking confirmation by email but do not have access to account features (history, autonomous booking changes, etc.); any subsequent management must be carried out by contacting the Business or Bookniapp.
5. NATURE OF THE SERVICE – BOOKNIAPP AS AN INTERMEDIARY
5.1. Bookniapp exclusively provides a technological platform for connecting businesses and clients.
5.2. The execution, performance and delivery of the booked services are the sole responsibility of the Business. Bookniapp is not liable for:
- service quality,
- punctuality or availability,
- prices or conditions,
- delays or cancellations,
- disputes between Business and Client.
5.3. All binding agreements are established directly between Client and Business, with Bookniapp remaining separate from such contractual obligations.
6. BOOKINGS, CANCELLATIONS AND NO-SHOW POLICIES
6.1. Appointments are booked directly with the Business, not with Bookniapp.
6.2. Each Business may establish its own cancellation and no-show policy, including penalties or fees. Such policies are entirely the responsibility of the Business.
6.3. Issues arising from client no-shows, late cancellations, appointment changes or disputes must be resolved directly between the Business and the Client.
6.4. Bookniapp does not participate in or mediate disputes related to cancellations or no-shows.
6.5. Automatic Creation of the Client Profile for the Business
When a User makes a reservation through the Platform, Bookniapp automatically creates a Client profile within the Business’s management system for the purpose of enabling the correct administrative, operational and communication processes related to the reservation.
The following Client data will be transferred to the Business: full name, email address and phone number.
The Business will use this information exclusively for the provision of the contracted service and for the management of its relationship with the Client. From the moment the data is transferred, the Business becomes the data controller for the information it receives and must comply with applicable data protection laws.
Bookniapp is not responsible for the Business’s use of the data once the transfer has taken place.
6.6. Businesses may require a deposit (booking fee) as a condition of the booking, the amount or percentage of which will be shown to the User before confirming. The management, collection and any refund of the deposit are the sole responsibility of the Business and take place outside the Platform: Bookniapp does not process, hold or intermediate payments between Client and Business.
7. GEOLOCATION AND MAP SERVICES
7.1. Bookniapp uses geolocation and Google Maps APIs to display nearby businesses, locate establishments and show map-based information.
7.2. Users may grant or deny permission for the use of their device’s location data.
7.3. Bookniapp does not guarantee the accuracy of information provided by mapping or geolocation services.
8. CONTENT UPLOADED BY BUSINESSES
8.1. Businesses may upload photos, descriptions and other content related to their services.
8.2. The Business guarantees that it holds the necessary rights over the uploaded content, and assumes full responsibility for ensuring that it:
- does not infringe third-party rights,
- is not illegal, offensive or inappropriate,
- complies with applicable laws in its jurisdiction.
8.3. Bookniapp may remove any content deemed unlawful or in breach of these Terms.
8.4. Any person may notify Bookniapp of the presence of allegedly unlawful content by writing to [email protected], indicating the location of the content and the reasons. Bookniapp will review notifications diligently and communicate its decision to the notifier.
9. PUSH NOTIFICATIONS, EMAIL, SMS AND WHATSAPP
9.1. Bookniapp sends push notifications to Users and Businesses regarding appointments, updates and system messages.
9.2. Users may configure or disable notification preferences within the App.
9.3. Bookniapp currently sends communications by email (booking confirmations, security alerts and service communications) through external providers. It may implement additional channels in the future, such as SMS or WhatsApp, whose use will be subject to User acceptance.
9.4. Bookniapp does not guarantee correct, timely or uninterrupted delivery of notifications transmitted through third-party providers.
10. LIMITATION OF LIABILITY
10.1. Bookniapp does not guarantee:
- uninterrupted access to the Platform,
- the absence of technical errors,
- the accuracy of information provided by Businesses,
- proper delivery of notifications,
- consistency of schedules, prices or services offered.
10.2. Bookniapp shall not be liable for indirect damages, loss of profits, loss of data or any harm deriving from use or inability to use the Platform, except in cases of proven willful misconduct or gross negligence.
10.3. Bookniapp is not responsible for disputes, liabilities or obligations arising from the relationship between Business and Client.
10.4. Bookniapp uses technical monitoring and incident logging tools in accordance with the Privacy Policy.
10.5. Nothing in this clause limits non-waivable consumer rights or liability in cases where exclusion or limitation is not permitted by law.
11. BILLING AND TAX COMPLIANCE
11.1. Bookniapp does not issue invoices on behalf of Businesses and does not act as a tax service provider.
11.2. Each Business is solely responsible for complying with applicable tax and invoicing obligations in its jurisdiction, including mandatory digital invoicing systems such as Verifactu or equivalents.
11.3. Bookniapp assumes no responsibility for tax obligations, accounting errors or failures to comply with regulatory requirements by Businesses.
11.4. Bookniapp does not charge end users for making reservations.
11.5. Business subscription. Access to Bookniapp for Businesses is provided through a paid subscription that includes a 7-day free trial. A valid payment method must be registered in order to start the trial.
11.6. Purchase and billing through the app stores. The subscription is purchased and billed through the App Store (Apple) or Google Play (Google), depending on the platform the Business signs up from. Apple or Google act as sellers of the subscription and handle billing, renewal and, where applicable, refunds, in accordance with their own terms. Bookniapp does not receive or store card or payment method details.
11.7. Automatic renewal. Once the 7-day trial ends, the subscription renews automatically on a monthly basis at the then-current price, unless the Business cancels before the end of the current period. Renewal is managed by Apple or Google.
11.8. Cancellation. The Business may cancel the subscription at any time from the subscription settings of its Apple ID or Google Play account. Cancellation prevents further renewals and takes effect at the end of the period already paid for. Refund requests are governed by Apple's or Google's policies, not by Bookniapp.
11.9. Price changes. Any change to the subscription price will be communicated to the Business in advance and will apply from the following renewal, allowing the Business to cancel before that renewal takes place.
12. PLATFORM MODIFICATIONS AND UPDATES
12.1. Bookniapp may modify, update or remove functionalities for technical, operational, security or legal reasons. Where changes substantially affect the User’s rights or obligations, reasonable prior notice will be given.
12.2. Mobile applications may receive automatic updates. The User acknowledges that the Apple App Store, Google Play Store or other platforms may impose additional terms.
12.3. Material changes to these Terms will be communicated to the User with reasonable notice.
13. PROHIBITED USES
The User agrees not to use the Platform for:
- unlawful or illicit activities,
- identity fraud or impersonation,
- automated data extraction or scraping,
- spam or mass messaging,
- reverse engineering,
- unauthorized automated account creation,
- posting offensive, discriminatory, explicit or violent content,
- interfering with the Platform’s operation,
- hacking, manipulation or unauthorized access,
- infringing intellectual property rights.
Bookniapp may suspend or delete accounts that violate these rules without prior notice.
Except in cases of urgency, serious risk or manifest abuse, Bookniapp will communicate to the affected User the reasons for the removal of content or the suspension/deletion of their account, who may submit objections at [email protected].
14. ACCOUNT DELETION AND DATA RETENTION
14.1. Users may delete their account at any time through the App.
14.2. Deletion removes personal data except for that which must be retained due to legal obligations, fraud prevention or audit purposes.
14.3. Historical booking data may be retained in anonymised form when necessary for the functioning of the Platform.
14.4. The retention and deletion of personal data are also governed by the Privacy Policy, which forms a complementary part of these Terms.
15. AFFILIATE PROGRAMME
15.1. Bookniapp operates an Affiliate Programme through which third parties may collaborate in promoting the platform in exchange for financial consideration.
15.2. Access to the Programme requires submission of an application via the form available on the website. Bookniapp reserves the right to accept or reject applications without the need for justification.
15.3. The specific terms of the Programme (commission model, payment terms, duration, grounds for termination and other obligations of the parties) will be communicated individually to each affiliate through a separate Affiliate Agreement, which shall prevail over these conditions in the event of any conflict.
15.4. The affiliate undertakes to promote Bookniapp in a fair and truthful manner, in compliance with applicable regulations on advertising, competition and consumer protection. Any practice of spam, identity impersonation or misuse of the brand is strictly prohibited.
15.5. Bookniapp may suspend or terminate an affiliate without prior notice in the event of breach of these conditions, of the Affiliate Agreement, or where practices contrary to the interests of Bookniapp, its users or client businesses are detected.
15.6. The Affiliate Programme is exclusive to B2C acquisition (end businesses that will use Bookniapp as a client). The affiliate may only address their own direct clients and prospects. Any use of the Programme to create parallel distribution channels, reselling, sub-affiliation or any other commercial structure that competes with Bookniapp's acquisition activity is expressly prohibited.
15.7. The affiliate may not access, integrate or offer Bookniapp through external distribution services without Bookniapp's express written consent. This restriction includes, without limitation: external marketing agencies or services, other distributors selling Bookniapp on their behalf, mass customer-acquisition programmes, software marketplaces, reseller networks and any additional intermediary. Any collaboration with third parties for the distribution of the Programme requires prior and specific authorisation from Bookniapp.
15.8. Bookniapp reserves the right to terminate any Affiliate Programme agreement in the event of misuse, including without limitation: breach of clauses 15.6 and 15.7, practices generating unfair competition over customer contracting or acquisition, manipulation of metrics or commission attribution, or any conduct contrary to contractual good faith. Upon detection of suspicious activity, the affiliate's account may be blocked as a precaution for review, without entitling the affiliate to any compensation.
16. GOVERNING LAW AND JURISDICTION
16.1. These Terms shall be governed by the laws of Spain, without prejudice to mandatory consumer protection laws applicable in the User’s country of residence.
16.2. For Business or professional Users, the courts of Barcelona (Spain) shall have exclusive jurisdiction.
16.3. For consumer Users, disputes shall be resolved by the courts of the User’s domicile.
16.4. The European ODR platform was discontinued on 20 July 2025. For consumer disputes, Users may contact the competent alternative dispute resolution entities (ADR), whose official list is available on the European Commission website.
17. INTELLECTUAL PROPERTY
All rights in the software, design, trademarks, content and elements of Bookniapp belong to the Owner or to third-party licensors. The User is granted a limited, non-exclusive and non-transferable licence to use the Platform in accordance with these Terms. Reproduction, distribution or reverse engineering is prohibited unless authorised or legally permitted.
18. COMPLAINT HANDLING
Complaint channel: [email protected]. Bookniapp will acknowledge receipt and respond within a reasonable timeframe.
Bookniapp designates [email protected] as its single point of contact for both authorities and recipients of the service (languages of communication: Spanish, Catalan and English).
19. VIDEO CALLS (GOOGLE MEET)
Businesses may connect their Google account to automatically generate video-call links (Google Meet) associated with appointments, events or classes, which are shared with the Client. This service is provided by Google LLC under its own terms; Bookniapp does not guarantee its availability or quality, and the Business may disconnect the integration at any time from the app. The data processing arising from this integration is described in the Privacy Policy.
20. DATA PROTECTION: BOOKNIAPP AS DATA PROCESSOR
20.1. With respect to the personal data of clients that the Business enters, imports or manages on the Platform, the Business acts as data controller and Bookniapp as data processor, in accordance with Art. 28 GDPR. This clause constitutes the processing agreement between the parties and is deemed accepted by the Business upon contracting.
20.2. Bookniapp will process such data only following the Business’s instructions as expressed through the use of the Platform’s features, for the sole purpose of providing the service, and for the duration of the contractual relationship.
20.3. Bookniapp guarantees the confidentiality of authorised personnel, applies the security measures described in the Privacy Policy (encryption in transit and at rest, role-based access control, activity logs and backups) and will assist the Business, as far as possible, in handling data subjects’ rights and in complying with Arts. 32 to 36 GDPR.
20.4. The Business generally authorises the subcontracting of the providers listed in the Privacy Policy (including, among others, Supabase, Google Cloud, Resend, Apple, Google). Bookniapp will inform of substantial changes to that list, and the Business may object on justified grounds.
20.5. Bookniapp will notify the Business without undue delay of security breaches affecting its clients’ data, providing the available information so that the Business can comply with its own notification obligations.
20.6. Upon termination of the relationship, the data will be deleted or returned as provided in the account deletion section, except where retention is legally required. The Business may export its data before termination using the Platform’s tools.
20.7. The Business declares that it has a legal basis and has informed its clients in accordance with Arts. 13-14 GDPR regarding the data it enters into the Platform, including —where applicable— the visibility of basic business data to the affiliate who referred it.